Basic Server support: meant for servers such as VM hosts, domain controllers or things that don’t require a high level of maintenance.
Standard Server hosting and support: Complete Monitoring, Management and routine tasks to maintain server. Remediation of issues that occur. Operating System patching. Managed Backup and Recovery. Active Directory User Account Management, File and Folder Management, Group Policy and Security Administration. Provide and Manage software license for windows and 3rd party patching, Anti-Virus and Spyware software, remote support connection software, remediation self-healing software, scripting and software installation software, Backups and monitoring and management software.
Advance Server Hosting and Support: This is for clients who have complex security and compliance requirements or sophisticated needs.